Notice of a long winter break - 3 Months (Friday 3rd November - Monday 29th January)
Dear valued customers,
I hope this message finds you well. I am writing to inform you of an upcoming long (3 month) winter break from my floristry business.
Over the past three years, I have faced personal challenges that have taken a toll on my well-being. In order to prioritize my health and well-being, I have made the difficult decision to take a much-needed break.
Starting from Friday the 3rd of November, my website will be temporarily shut down for a period of three months. During this time, I will not be accepting new orders. I apologize for any inconvenience this may cause and appreciate your understanding.
While my business and website is closed, please note the following:
1. Order Processing and Shipping:- Any pending orders will be fulfilled and shipped as scheduled before the closure date.- No new orders will be accepted during the closure period.
2. Customer Support:- Customer support will not be available during the closure period. However, wedding couples already booked in for next year, (don’t panic! I am definitely coming back) if you have any urgent enquiries or issues, please feel free to reach out to me via email at [email protected] I will do my best to respond as soon as possible, but please expect delays.
3. Resumption of Services:- I plan to resume normal operations and reactivate my business/website on Monday 29th January 2024. I will notify you in advance of any changes to this schedule, if necessary.
I appreciate your patience and understanding as I navigate this challenging time.I want to express my sincere gratitude for your support and loyalty throughout the years. Your understanding and patience during this break mean a lot to me. I am committed to returning with renewed energy and dedication to serve you better.
Thank you for your understanding and support. I look forward to reconnecting with you when I reopen.
Willow House Flowers
Normal Opening Hours : Monday - Friday 9.00 - 5.00, Saturday 9.30am -4.30pm, Sunday 10.30am - 3.30pm (but NO same day order/delivery service on Sunday, only orders placed before Sunday will be delivered on a Sunday)
*FUNERAL FLOWERS - these should be ordered with as much notice as possible as the flowers need to be ordered beforehand to ensure the blooms are at their absolute best for the day. Please contact me with your requirements so I can book these flowers in and make the appropriate arrangements for you - [email protected] - 01296 631385 / 07477234250
The studio is open to members of the public via prior appointment ONLY - so orders must be placed online or by telephone and can be doorstep delivered locally or customer pick-up - no exceptions