Opening Hours

Notice of a long winter break - 3 Months (Friday 3rd November - Monday 29th January)

Dear valued customers,

I hope this message finds you well. I am writing to inform you of an upcoming long (3 month) winter break from my floristry business. 

Over the past three years, I have faced personal challenges that have taken a toll on my well-being. In order to prioritize my health and well-being, I have made the difficult decision to take a much-needed break.

Starting from Friday the 3rd of November, my website will be temporarily shut down for a period of three months. During this time, I will not be accepting new orders. I apologize for any inconvenience this may cause and appreciate your understanding.

While my business and website is closed, please note the following:

1. Order Processing and Shipping:- Any pending orders will be fulfilled and shipped as scheduled before the closure date.- No new orders will be accepted during the closure period.

2. Customer Support:- Customer support will not be available during the closure period. However, wedding couples already booked in for next year, (don’t panic! I am definitely coming back) if you have any urgent enquiries or issues, please feel free to reach out to me via email at [email protected] I will do my best to respond as soon as possible, but please expect delays.

3. Resumption of Services:- I plan to resume normal operations and reactivate my business/website on Monday 29th January 2024. I will notify you in advance of any changes to this schedule, if necessary.

I appreciate your patience and understanding as I navigate this challenging time.I want to express my sincere gratitude for your support and loyalty throughout the years. Your understanding and patience during this break mean a lot to me. I am committed to returning with renewed energy and dedication to serve you better.

Thank you for your understanding and support. I look forward to reconnecting with you when I reopen.

Warm regards,

Charlotte

Willow House Flowers